Service & Warranty
Post-installation support: warranty claims, AMC visits, and customer service tickets.
Open tickets
3
0 high priority
Under warranty
5
10-yr warranty active
Under AMC
2
annual contract
Resolved this month
2
avg 2.1 days
SLA breach
0
last 30 days
| Ticket | Customer | Category | Description | Raised | Coverage | Assigned | Visit | Status |
|---|---|---|---|---|---|---|---|---|
| SVC-2026-0014 | JK Lakshmipat University | Weatherstripping | Weatherstripping coming off in 2 library windows after monsoon test | 10 May | Warranty AMC | Mahesh Dewangan | 15 May | medium · scheduled |
| SVC-2026-0013 | Anjali Goenka | Hardware Adjustment | Master bedroom slider feels stiff — needs roller adjustment | 9 May | Warranty | — | — | low · open |
| SVC-2026-0012 | Dr. Arun Sharma | Hardware Adjustment | Door handle alignment fix | 8 May | Warranty | Karan Sahu | 13 May | medium · in_progress |